This Refund & Cancellation Policy explains how refunds, cancellations, and order issues are handled for online orders placed through AGORA Restaurant’s digital menu and ordering experience.

1) Order cancellations

• Orders may be canceled only before they enter preparation.
• If you need to cancel, please contact us immediately after placing the order.
• Once an order has started preparation, cancellation may not be possible.

2) Refund eligibility

Because food is prepared fresh and to order, refunds are handled on a case-by-case basis. Refunds may be approved for issues such as:

• Incorrect items delivered or missing items (verified by the order receipt).
• Quality concerns (e.g., damaged packaging, spoiled items) reported promptly.
• Duplicate charges or billing errors.

3) Non-refundable situations

• Orders that were correctly prepared but the customer changed their mind.
• Delays caused by incorrect delivery information provided by the customer.
• Items that were consumed substantially before the issue was reported.
• Requests made long after the order was completed (see “Time window”).

4) Time window to report an issue

Please report any issues as soon as possible and ideally within 24 hours of receiving the order. This helps us investigate quickly and provide the best resolution.

5) How refunds are issued

• Approved refunds are issued back to the original payment method.
• Depending on your bank/card issuer, it may take 5–10 business days for the refund to appear.
• In some cases, we may offer a replacement or store credit when appropriate.

6) Delivery / pickup issues

• Pickup: If you selected pickup and did not pick up the order, refunds are generally not available.
• Delivery: If an order is undeliverable due to incorrect address/contact info, refunds may not be available.

7) Contact

For cancellations, refunds, or order issues, contact us with your order details and receipt information:

• Restaurant: AGORA Restaurant
• Phone: (973)-707-0902
• Email: info@agoranj.com

We may update this policy from time to time. The latest version will be posted on this page with an updated effective date.